Traditional wine bottle cork packaging

There’s nothing quite like the ‘pop’ of a cork exploding from a wine bottle when it’s opened is there? For me, although screw thread or rubber closures do the job, they don’t quite have the same emotional appeal. Well, for those of you who have a similar opinion (94% of wine drinkers according to a survey of 1500), you will be pleased to hear that there is research available to backup the sustainable credentials of cork and its continued use in wine bottles.

According to the Portuguese Cork Association (APCOR) there are 3 misconceptions regarding cork stoppers, that are highlighted in a recent Packaging News article:

1. Trees are NOT cut down in the production of cork – they are harvested in a sustainable manner. In fact harvesting, if managed properly, actually guarantees a trees survival.

2. Screw caps are NOT the most environmentally friendly closure, as cork is 100% natural and renewable and apparently uses 10 times less carbon dioxide (CO2) emissions than plastic stoppers and 24 times less than screw caps.

3. Corked wine is (allegedly) is NO MORE of an issue with natural cork than tainitng is with other closure systems (although this has been very carefully worded by APCOR).

You can read the full article on the Packaging News website.

You could also check out the campaign website www.ilovenaturalcork.co.uk

Chris Penfold

Phlib (Monkey) Frames

So it’s Thursday and it’s time for us to continue our review of High Street Dreams, the BBC ‘reality TV show’ about product branding, packaging & design development and in particular look at ‘Homeware’ and Harry Singer from Somerset with his innovative wall hanging picture ‘Monkey frames’ product.

Harry is a likeable 34 yr old whose idea consists of a fantastic way to display photos using magnets and a metal frame. It was conjured up “in the pub” two yeas ago after ‘connecting’ the thoughts that it’s easy to print photos on-line these days but difficult to display them on the wall. So he made a few ‘Monkey Frames’, as he called them ( a “cheeky, hanging product”), and sold them to friends. The rest ‘is history’ as they say. Before the TV show he’d already spent £4000 developing the idea further, so he was pretty serious about it – a great product that’s really unique. Harry, quoting the likes of Google and IBM, with their straplines “organise the Worlds information” and “a computer on every desk in the home” came up with his own version “get photos on every wall in every home”.

However, after a day spent at Goldsmith’s University on ‘market research’ some interesting issues were highlighted:
1. The name ‘Monkey Frames’ didn’t particularly appeal to students.
2. The modularity (or lack of it) of the system also seemed to be an issue.
So Harry had a lot to think about. Critic Nick Leslau reiterated these concerns about the product concept (being a fixed system for 16 photos) and thought that Harry should rethink it and try to redesign it into a more flexible system. Enter designer Ben DeLeesy, famous for his ‘red carpet’ dresses, who then branched-out into interiors 10 years ago. His philosophy: “The product has to stand the test of time – you can’t just be a fleeting trend”. He now has one of the biggest ranges of ‘homeware’ on the High Street. His thoughts on how to make ‘Monkey Frames’ appeal more to the consumer were: “ingenuity, ambition, hunger & drive. If Harry gets the timing & product right, the £’s & pence will follow big time.” Easy peasy then!

The first job Ben suggested was to undertake a competitor review, looking at products like a ‘shower curtain’ (a hanging photo product). He was quick to point out to Harry, that “It’s not about your love of photos. At the end of the day, this is business!” (Wise words for any new start up entrepreneur). On the flip side, commenting on Harry’s design, he said: “I love them, but you need to break it down into different sizes, not just a ‘one- hit-wonder’. You’ve got to make it more versatile, to reach a broader base. At that point I think it dawned on Harry the amount of work that he still had to do – and in a very short space of time!

To cut a long story short, Harry went away, completely redesigned his product and in the process made it look really ‘tacky’& cheap (to get the cost down) and was pushed (by the HSD evaluating team) into deciding whether to stick with a ‘cheap-jack’ version or as Ben & the team intimated, take it back ‘upmarket’ and redevelop a ‘cheap-jack’ version later. To everyone’s relief he chose the latter – and everybody was happy.

Enter branding agency ‘Heavenly’, who rightly (in my view) affirmed that ‘Monkey Frames’ (as a  brand name doesn’t work too well). It describes the product and not the ‘lifestyle choice’ that the product could deliver. It was also polarizing (aimed at a young consumer) and not of broad appeal.
Their solution:
Brand ‘Phlib’ was unveiled – Photo Liberation – “Set your photos free” – great concept and easy to remember. I like it!

The ‘big test’ was a 1-day test that Jo Malone sorted out at the national lifestyle exhibition – The Ideal Home Show at Earl’s Court in London. The three things that they were trying to evaluate were:
1.    How you sell your product
2.    Whether you are great PR ambassadors to your product
3.    How the consumers view your product
Harry got a great response at the show, making his first sale, but when the ‘financials’ were discussed, it came to light that Harry needed to sell 10,000 units to recoup his tooling costs and 20,000 units to ‘breakeven’ – a big investment on his part and a bit of  ‘millstone round his neck’!

Anyhow, that aside, Jo and Nick put Harry through to pitch to Heals, one of the most influential homeware retailers in the UK. A 200 year old store with a turnover of £37M  and renowned for ‘breaking’ new designers. He got to pitch to Trading Director Gillian and Head of Accessories Furzana. Apparently they get to sit through 1000 pitches per year and of those, roughly 50% are successful.

Suffice it say, they liked Phlib and gave Harry an initial order of 100. Although Harry was clearly disappointed, it presented a great PR opportunity for him to ‘sell his story’ & background to ‘real customers’ and gain an awful lot of knowledge in the process. As Jo pointed out; “This is like the golden ticket’ – you have to take this opportunity and make it your own”

So what a bout the packaging? (hooray I hear you say!). ……The Heals buyers did mention the packaging at a superficial level. They liked the phrase on the promotional poster “photos belong on your wall – not on your hard drive (well done Heavenly again), but as I’ve mentioned on my other posts about this series, the packaging wasn’t entered into in any great depth. Not surprising bearing in mind the time constraints of the show. So let’s have a look at that now and think about some of the packaging issues that Harry will have either now, or potentially in the future, and try to help him pre-empt them.

As well as selling through Heals (assuming that Harry still is), he is also selling ‘on-line’ from his own website. So what sort of things should Harry consider? Let’s have a look at some of them:
Selling

Harry’s website does a great job at ‘selling’ the brand. On-line retail means the packaging does not really need to perform a selling role at Point of Sale (POS). I’m not sure if Harry is still selling at Heals and how these products are packaged to provide a consistent brand image with website and POS, but it’s something that needs to be considered carefully. I notice that Harry has already started to incorporate with his frames 3M Command™ Strips, to avoid customers having to hang or screw the frames to the wall and that’s a nice ‘added value’ touch.  Bearing in mind the flexibility of the modular system that he has developed, the packaging provides an ideal opportunity for ‘up-selling’ other frame sizes, providing ideas on wall-layout, and other photo/frame/homeware accessories.

Informing
If still selling through retailers such as Heals, Harry is probably already aware that product and bar code information will be required. This may not necessarily be so for Harry’s own website initially, but as his business grows, this type of information will greatly aid stock control. For consumers, useful information could include, at a basic level – frame size, colour, price, contact details but at a more emotional and engaging level, provides an opportunity for Harry to ‘connect’ with his target market. He could provide all sorts of information on the brand heritage, his vision for the business, brand values, the methods he uses to make his frames, the quality of materials & methods used and really build an emotional story on which to ‘pivot’ the brand.

Sealed air transit packaging & inflating machine

Transporting
From Harry’s online store, I should imagine that most of his transport needs are met by a courier such as DHL or other. I’m not sure what sort of stock-holding Heals will want to keep, but it’s certain that they will want to manage & move their stock in the most efficient way possible. To enable this, as well as relevant information, they will want frames boxed into suitable multiples (6, 10, 12 or whatever). The shipping boxes used will require their own ITF bar codes to enable ease of handling & storage.

Protecting
At least Phlib products are not frames that incorporate glass into their manufacture. This makes them lighter and less likely to get damaged in transit than the ‘glass variety’, although being thin metal, they are liable to get bent. Careful use of traditional ‘padding’ materials like corrugated board and bubble-wrap can provide a simple enough ‘filler’ to protect the product from crushing, but there are a number of alternative organic, compostable and ‘sealed air’ filler materials around

Bamboo transit packaging trays

now that can also provide a more ‘environmentally friendly’ transit packaging solution. If you want an interesting insight into the perils of picture frame packaging issues and remedies, check out this interesting article on the topic on the Datalite website.

I hope that this has highlighted SOME of the packaging considerations that need to be taken into account when developing and selling a product like picture frames and supplying them to market. I’m not sure how many of these issues were discussed ‘off camera’ during the programme, but they all play their role in a successful launch, and ‘branding’ is only a part of the picture. So well done Harry, for getting this far, and we wish you every success in the future.

You can find out more about Harry’s products from his Phlib website.

Tomorrow is the last installment of our High Street Dreams reviews. I will take a look at the final product covered in the last TV programme and, as well a giving an overview of what happened in that show and how packaging and design aspects were tackled as above, I’ll also take a ‘step-back’ and provide my own thoughts on some of the other important issues that entrepreneur (Bex) needs to consider (or should have considered already) in the successful launch of her products to a mass market! So keep your eyes open for the following posting on this site:

Friday 23rd July: ‘Homeware’ – Bex Simon an artistic blacksmith who designs beautiful one-off metal-ware objects for the home.

Chris Penfold

Claire's unique matchstick earrings

This article is a follow-on from the two that I wrote yesterday and Monday, which provided an overview on the packaging design aspects encountered in the recent mini series High Street Dreams on BBC1; The ‘reality TV show’ about product branding, packaging & design development. Over the series Jo Malone and Nick Leslau helped a number of individuals to launch new products.

Today we focus on Programme 3: ‘Fashion accessories’ striving to be the next fashion brand and in particular on Claire English, a contemporary jewellery designer from Lewes, East Sussex, making distinctive and eclectic homemade jewellery.

Help and advice was provided to Claire on the show in the form of Stephen Webster, a jeweller to ‘the Stars’, including Christine Aguellera, Kate moss and Cheryl Cole. He emphasised that, as a newcomer, Claire must “earn every inch”, “convey her story” and “focus” her collection. He thought that she needed a ‘hero’ (star) piece, to ‘draw the eye’ in the ‘polished’ environment of a designer shop to hold potential customer interest.

Claire did subsequently amend her product range and decided to be ‘the face & name’ of her own brand. During ‘market research pitches’ in a real retail environment, although her creative skills were without question, doubts about her commercial ability to run a business were raised. However, the team decided to let her pitch to Selfridges, the ‘flagship store’ in Oxford St, London, to Anne Pitcher the Buying and Merchandising Director. Claire’s packaging provided a “Beautiful presentation” with pretty bows and ribbons and cut with scissors – a nice touch! At £2 each, the boxes weren’t cheap (especially for a small business when the minimum order quantity is 1000), but they ‘did the trick’.

Some of Claire’s jewellery, made from unorthodox items such as ‘bubble blowers (see picture above) and matchsticks were seen as ‘very English’, with good ’stand-out’ in media such as magazines that would “give the ‘press’ something to talk about”. Indeed Claire was commended by Anne: “Congratulations – Quite extraordinary – You have thought about PR and POS material”. Although she was warned to “think about the competition”, which is something that is often a good starting point for us at Design Cognition when thinking about designing any new packaging. Not that we would necessarily follow the ‘norms’ of a particular sector, but at least it can provide a useful ‘benchmark’.

Ultimately although Selfridges liked Claire’s work very much, saying that it was” quite special”, they did not place an order on the day, because the jewellery was only at prototype stage. They wanted to wait until they had seen a ‘production sample’. Seeing as Claire’s work is now listed on her website as “available online from Selfridges”, we are assuming that she was finally successful, although there only appears to be one product on-show. A good starting point, but to develop a thriving business Claire will evidently need to ‘roll this out’ further at Selfridges and also through other channels. The on-line shop on Claire’s own website appears to be “coming soon”, which is a shame because she’s probably missing out on a lot of the good PR from the TV show, which could have given her a good kick start with her fledgling business.

Granted, that packaging is not the main selling point for a Claire’s jewellery – especially if it’s going to be sold on-line. However most of the items will be bought as gifts, and for a price of around £100 per item, customers will expect some nice packaging as part of the price.

As mentioned in my previous postings, when developing effective packaging, a unique set of circumstances needs to be considered, depending on the product itself, the route to market (whole supply chain) and consumer needs involved. Packaging performs a number of varied and important roles; containing, protecting. preserving, transporting, informing & selling and has to meet a number of important stakeholder needs at all stages of the supply chain, from manufacturing & filling, through warehousing & transportation, retail and consumer-use to final disposal or reuse.

Purchasing ‘fashion accessories’ like jewellery is a much more ‘tactile shopping experience’ than for other products like foods. As Claire seems to be concentrating sales presently through an on-line route, perhaps this is not so much of an issue, but as the brand and sales channels develop into more ‘customer facing’ ones, needs will evolve.
Claire showed on the programme that she has ‘an eye’ for some innovative gift packaging ideas with her bows & ribbons and this is a good start. This will enhance perceived ‘value’ and if developed to mirror her other branding will reinforce the brand credentials.

So what sort of things should Claire consider? Let’s have a look at them one at a time:

Daisy Chain jewellery packaging

Selling
On-line retail means the packaging does not really need to perform a selling role at Point of Sale (POS). However, the benefits of ‘added value’ gift packaging have already been mentioned and this can help promote referrals from clients, friends and relatives. If done properly and using stylish ‘must have’ packaging that could also act as a funky jewellery box, with subtle use of branding, the packaging will perform a permanent sales role on the dressing table. It may also help promote ‘up-selling’ to other pieces of Claire’s jewellery & trinkets. All merchandising; packaging, brochures, website design etc  – all need to work together to provide a consistent message and brand image. Take a look at the Daisy Chain packaging in the photo that is something that someone would want to keep and cherish.
Informing
If selling through retailers such as Selfridges, product and bar code information will be required. This may not necessarily be so for Claire’s own website initially, but as her business grows, this type of information will greatly aid her stock control. For consumers, useful information could include, at a basic level – jewellery name, collection name, materials, colour, price, contact details but at a more emotional and engaging level, provides an opportunity for Claire to ‘connect’ with her target market. She could’ like Beryl in yesterdays article, provide all sorts of information on the brand heritage, her vision for the business, brand values, the methods she uses to make the jewellery, the quality of materials & methods used and really build an emotional story on which to ‘pivot’ the brand.
Transporting
From Claire’s online store, I should imagine that most of her transport needs are met by DHL or some other courier. I’m not sure what sort of stock-holding Selfridges will want to keep (if any), but it’s certain that they will want to manage & move their stock in the most efficient way possible. To enable this, as well as relevant information, they will want jewellery boxed into suitable multiples (6, 10, 12 or whatever). The shipping boxes used will require their own ITF bar codes to enable ease of handling & storage.
Protecting
Jewellery manufactured from ‘hardy’ metallic materials but can be very delicate at the same time. Careful use of traditional ‘padding’ materials like coloured tissue paper can provide a simple enough ‘filler’ to protect the product from scratching and crushing, but at the same time can also provide a lovely ‘backdrop’ to accentuate and contrast the glistening colours of the metalwork. As well as product, any lovely gift boxes will need to be protected in some suitable transit packaging if being sent vie courier; it is not uncommon for packets to be used as ‘footballs by postal workers.

Heartbreak packaging - a novel approach to containment

Containing
Containment is usually more of an issue for products like liquids and powders, which can spill or leak, rather than jewellery. Although Claire is presently selling on-line, as she builds a portfolio of products being sold in retail stores, she might want to consider how consumers will ‘contain’ their jewellery and gift boxes during the trip from shop to home. As with Beryl, this is another ideal opportunity for her to provide some ‘added value’ packaging, such as high quality branded shopping bags or boxes that will raise brand awareness and ‘perceived brand value’ with consumers and act as a ‘walking’ advert through the shopping streets of our towns & cities. Take a look at the novel Stephen Einhorn ‘Heartbreak’ packaging, which provides a great ‘twist’ on containment, with all sorts of subliminal messaging that will help engage potential customers.

I hope that this has highlighted SOME of the packaging considerations that need to be taken into account when developing a product like jewellery and supplying it to market. I’m not sure how many of these issues were discussed ‘off camera’ during the programme, but they all play their role in a successful launch, and ‘branding’ is only part of the picture. So well done Claire and we wish you every success in the future.

You can find out more about Claire’s products from her Claire English Special Jewellery website.

Over the next 2 days, I’ll take a look at the other 2 products covered in the last TV programme and, as well a giving an overview of what happened in those shows and how packaging and design aspects were tackled as above, I’ll also take a ‘step-back’ and provide my own thoughts on some of the other important issues that those entrepreneurs need to consider (or should have considered already) in the successful launch of their products to a mass market! So keep your eyes open for the following postings on this site:

Thursday 22nd July: ‘Homeware’ – Harry Singer from Somerset with his innovative wall hanging picture ‘Monkey frames’ ( Phlib) product.

Friday 23rd July: ‘Homeware’ – Bex Simon an artistic blacksmith who designs beautiful one-off metal-ware objects for the home.
Chris Penfold

Beryl's scarves with High Street Dreams packaging

This article is a follow-on from the one I wrote yesterday, which provided an overview on the packaging design aspects encountered in the recent mini series High Street Dreams on BBC1; The ‘reality TV show’ about product branding, packaging & design development. Over the series Jo Malone and Nick Leslau helped a number of individuals to launch new products.

Today we focus on Programme 3: ‘Fashion accessories’ striving to be the next fashion brand and in particular on Beryl Brewis, a single mum with 2 teenagers from Buckinghamshire, producing high quality chunky hand-knitted scarves.

Help and advice was provided to Beryl on the show in the form of fashion’s most vocal critics to give their verdicts: Nicole Smallwood from Marie Claire, Angela Bottolph online editor from Gratzia magazine, Mario Latandie from Tatler, Dolly Jones from Vogue.com and Kate Creasy from Cosmopolitan.

The general feeling was that they liked Beryl’s ‘rich & earthy’ colours, but didn’t like her chunky buttons. However, they did think that the scarves were well overpriced, considering comparable competition.
So what was the remedy? Creative Director of Pringle, Claire Waight Keller (ex-Gucci and Ralf Lauren) was brought in to give the benefit of her experience. She thought that the texture & colours were “great” but had to be ‘brutal’ to get Beryl to see ‘the bigger picture’ – not to be “too precious”. So it was ‘off with the buttons’ to give a “richer more playful scarf” and a small patch of stripes to provide a much more exciting product range.

But, as with many small businesses, a major problem for Beryl is how to upscale from a 1 person operation to a larger corporation, increasing output but still maintaining Quality Control, which Beryl has tackled by using her ‘granny army’ of local OAPs.

Branding guru Perry Haydn Taylor was brought in; a top branding consultant who has branded many top products such as Boden clothing & Gu desserts. His team undertook some promotional filming which was executed well and “really brought it to life” for Beryl. Perry’s team also designed some prototype packaging, which consisted of a paper wrap-around label (see photo above). Granted, that packaging is not the main selling point for a handmade high-quality scarf, but I felt that it was pretty basic and a bit ‘lacking’, for the following reasons….

For each of the product areas covered in the TV programmes, a unique set of circumstances needs to be considered, depending on the product itself, the route to market (whole supply chain) and consumer needs involved.

Packaging performs a number of varied and important roles; containing, protecting. preserving, transporting, informing & selling and has to meet a number of important stakeholder needs at all stages of the supply chain, from manufacturing & filling, through warehousing & transportation, retail and consumer-use to final disposal or reuse.

Purchasing ‘fashion accessories’ like clothes & scarves is a much more ‘tactile shopping experience’ than for other products like foods. Whilst some up-market strategically placed packaging can enhance perceived ‘value’, the printed text is mainly aimed at reinforcing the brand credentials and providing product and bar code information for identification and tracking logistics movements and sales.

So what sort of things should Beryl consider? Let’s have a look at them one at a time:

Saskia Rose packaging

Selling
The selling role involved for the scarf packaging will depend to a certain extent on whether Beryl takes the retailer route to market or an on-line one. If both routes are being used, the selling role is obviously more important in a store and will need to work in tandem with any merchandising at Point of Sale (POS), brochures, website design etc  – it all needs to work together to provide a consistent message and brand image.
Informing
As well as the product and bar code information mentioned above, useful consumer information could include, at a basic level – scarf colour shade, scarf length, price, contact details but at a more emotional level, provides an opportunity for Beryl to ‘connect’ with her target market. She could provide all sorts of information on the brand heritage, her vision for the business, brand values, the people that knit the scarves, the quality of wools and yarns used and really build an emotional story on which to ‘pivot’ the brand.
Transporting
Retailers will want to manage & move their stock in the most efficient way possible. To enable this, as well as relevant information, they will also want scarves boxed into suitable multiples (6, 10, 12 or whatever). The shipping boxes used will have their own ITF bar code requirements to enable ease of handling & storage. Beryl might not be shipping lorry loads (yet), but boxes should certainly be designed for optimum pallet fit.

Sayak Silver Jewellery Gift Box

Containing
Containment is usually more of an issue for products like liquids and powders, which can spill or leak. However, Beryl might want to consider how consumers will ‘contain’ their scarves during the trip from shop to home. This is another ideal opportunity for her to provide some ‘added value’ packaging, such as high quality branded shopping bags or boxes that will raise brand awareness and ‘perceived brand value’ with consumers and act as a ‘walking’ advert through the shopping streets of our towns & cities. Take a look at the pictures here of the Saskia Rose bag and box packaging range and the Sayak jewellery packaging as stylish examples.
Protecting
One could argue that scarves, being woolen, are in little need of protection and to a certain extent that is true – certainly compared to many other products. However although fairly ‘flexible’ and ‘forgiving’, there is certainly a need to consider protection from the elements such as direct sunlight (which might cause fading), moisture (which might cause mildew), vermin attack (in dark/damp warehouses) and taint or damage from other products (such as chemicals) stored in the near vicinity during transport or warehousing. As Beryl considers export markets, these issues will become greater and more complex.
Preserving
A scarf will not have a limited shelf life like a food product, although it might well go ‘out of season’ or ‘out of fashion’. So preservation is not so much of an issue here, although optimum packaging, to protect from the dangers raised in ‘Protection’ above, will ensure that the scarves reach their destination in perfect ‘tip-top’ condition and in exactly the same state as when they left the knitting needles!

I hope that this has highlighted SOME of the packaging considerations that need to be taken into account when developing a product like a scarf and supplying it to market. Developing packaging with sustainability and the environment in mind is another area that I have not discussed and goes ‘without saying’ these days. I’m not sure how many of these were discussed ‘off camera’ during development, but they all play their role in a successful launch, and ‘branding’ is only part of the picture.

Anyhow, despite the issues that I have raised, Beryl’s products were well-liked when she ‘pitched’ to a team of buyers headed by Belle Robinson who co owns Jigsaw (she has a husband who started the brand originally) and Beryl secured an order worth £25K. So well done Beryl and we wish you every success in the future.

You can find out more about Beryl’s products from her Berylware website.

Over the next 3 days, I’ll take a look at the other 3 products covered in last two shows and as well a giving an overview of what happened in those shows and how packaging and design aspects were tackled, as above, I’ll also take a ‘step-back’ and provide my own thoughts on some of the other important issues that those entrepreneurs need to consider (or should have considered already) in the successful launch of their products to a mass market!

So keep your eyes open for the following postings on this site:
Wednesday 21st July: ‘Fashion accessories’ striving to be the next fashion brand. Claire English from Lewes, East Sussex making distinctive and eclectic homemade jewellery.

Thursday 22nd July: ‘Homeware’ – Harry Singer fro Somerset with his innovative wall hanging picture ‘Monkey frames’ ( Phlib) product.

Friday 23rd July: ‘Homeware’ – Becks (Bex) Simon an artistic blacksmith who designs beautiful one-off metal-ware objects for the home.
Chris Penfold

Jo Malone and Nick Leslau

Friday before last saw the 4th and last programme in the mini series High Street Dreams on BBC1; The ‘reality TV show’ about product branding, packaging & design development. Over the series Jo Malone and Nick Leslau have helped a number of individuals to launch new products.

It’s been a long 6 weeks since the 3rd programme, during which the ‘void’ has been filled with all sorts of interruptions such as Wimbledon and World Cup football – how inconsiderate!

From a packaging design perspective, I don’t think that the 3rd show was as good & fulfilling as the first two, but still entertaining and was to some extent rectified in the 4th show. Whilst the advice & support given to budding entrepreneurs on High Street Dreams provides a ‘snapshot’ of what’s required in the packaging development process (usually from the ‘sexy’ brand perspective), having watched all of the programmes, I can’t help thinking that packaging has been viewed at a very superficial level. Many of the requirements necessary to get a product to market, seem to have been simply glossed-over or even ignored completely. I appreciate that many of the more technical issues that were possibly raised during development discussions were not actually shown in the final ‘cut’, but I’m sure that most of it was simply not addressed. Branding is only part of the picture. At the end of the day packaging performs a number of other varied and important roles; containing, protecting. preserving, transporting, informing & selling and has to meet a number of important stakeholder needs at all stages of the supply chain, from manufacturing & filling, through warehousing & transportation, retail and consumer-use to final disposal or reuse.

For each of the product areas covered in the programmes, a unique set of circumstances needs to be considered, depending on the product itself, the route to market (whole supply chain) and consumer needs involved. Clearly, the packaging needs for a unique Beryl Brewis woolen scarf will be different to that of a spicy Mr Singh’s Chilli Sauce or a packet of Muddy Boots premium food products.

To start with, purchasing clothes products is a much more ‘tactile shopping experience’ than for foods and whilst some up-market strategically placed packaging can enhance perceived ‘value’, the printed text is mainly aimed at reinforcing the brand credentials and providing product and bar code information for identification and tracking logistics movements and sales. With food products there is a far greater consideration graphically (text) for shelf-life (use before), food legislation, warnings and claims. But also structurally, a need to choose components that will meet the brand credentials, market segment needs and user aspirations as well as protecting and containing the product within from spoilage.

So over the next 4 days, I’ll take a look at the 4 products covered in last two shows and as well a giving an overview of what happened in the two shows and how packaging and design aspects were tackled, I’ll also take a ‘step-back’ and provide my thoughts on some of the other important issues that those entrepreneurs need to consider (or should have considered already) in the successful launch of their products to a mass market!

So keep your eyes open for the following postings on this site:

Tuesday 20th July: ‘Fashion accessories’ striving to be the next fashion brand. Beryl Brewis, a single mum from Buckinghamshire producing high quality chunky hand-knitted scarves.

Wednesday 21st July: ‘Fashion accessories’ striving to be the next fashion brand. Claire English from Lewes, East Sussex, making distinctive and eclectic homemade jewellery.

Thursday 22nd July: ‘Homeware’ – Harry Singer from Somerset with his innovative wall hanging picture ‘Monkey frames’ ( Phlib) product.

Friday 23rd July: ‘Homeware’ – Bex Simon an artistic blacksmith from East London who designs beautiful one-off metal-ware objects for the home.
Chris Penfold

Medical device packaging

Traditionally medical products, devices and their related packaging has been ’sidelined’ in much of the debate around the environment, where the major focus has been on retail products. However, it is estimated (Mulligan) that medical packaging contributes between 30% to 50% (or more) of the medical waste stream. There is a lot of work going on in the background, within the National Health Service (NHS) in the UK, and further afield globally, as healthcare practitioners are put under increasing pressure to ‘go green’, become more ’sustainable’ and reduce their ‘carbon footprint’.  These initiatives go right to the core of their infrastructure, looking at everything from operating theatre furniture and equipment, through to medical devices and all related packaging.

However, there are wider ramifications, as it apparent that these sustainability initiatives will also enable huge cost benefits, improved regulatory compliance, and enhanced corporate social responsibility (CSR) when done correctly. So no pressure then !

On the face of it, this looks like a huge and daunting task, but with the aid of modern modelling techniques, such as those used by Walmart and by Marks & Spencer (M&S) in their ‘Plan A’, data and issues can be quite easily ‘chunked-down’ into manageable bite-size segments. This can help prioritisation and enable ‘quick wins’ on the highest ‘value creating’ initiatives.

It is important that suppliers and medical device manufacturers think about these sweeping changes and, if not already doing so, start to design and develop medical devices & healthcare packaging to meet these more stringent requirements. Next-generation packaging must be: 1) easy to manufacture; 2) meet stringent regulatory requirements; 3) meet the needs of distributors, healthcare institutions, and medical practitioners; and 4) minimize impact on the environment.

Mulligan talks in greater detail about all of this in an interesting article ‘Using a Life Cycle Analysis approach in medical packaging‘ recently published on the Healthcare Packaging website. Have a read and let us know what you think!

Chris Penfold

Diet Coke has teamed up with the National Heart, Lung and Blood Institute to sponsor a national awareness campaign called The Heart Truth.  It’s aimed at raising the awareness of Heart Disease amongst women.  This is of course a great cause.  I’ve highlighted the pack though as I really like the design, it’s clean, simple and to the point. (Jane Bear)

To find out more about this fantastic campaign visit The Heart Truth page on the Diet Coke web site

Layar technology providing interactive packaging potential

As technology gets ’smarter’, bandwidth increases and technology/internet converge, new possibilities will open-up in the packaging arena. Imagine a world where you go to the supermarket, and via your phone you are able to download all sorts of useful information about the brands in front of you, download recipes, find out about special offers, simlar products and competitor packs.

Now ‘hold’ that thought and take a look at this recent LAYAR VIDEO. Instead of ‘city-scape’, imagine winding your way through ’supermarket-aisles’. This app has been around for quite a few months now, but is continually being upgraded and brings these fantastic interactive packaging possibilities another step closer.

If you want to find out more about this exciting area of packaging innovation and the impact it is likely to have on our ’shopping experiences’, you might also want to read another article I wrote recently: ‘Adding value for consumers through internet & packaging in a brave new world‘

Chris Penfold

Apparently over 30% of food produced is wasted before being eaten

It is interesting to read that the focus of active and intelligent (A&I) packaging has shifted from “manufacturer concerns” such as shelf-life and spoilage to “consumer concerns such as freshness, quality and information”, according to recently published research.

The report – ‘The Future of Active and Intelligent Packaging in Food and Drinks’ said that industry leaders had identified “freshness indicators as the most important innovations in the field over the next five years. A development on quality was listed as the next most important field followed by temperature and time indicators.”

However, with over 30% of all food that we buy being wasted, I would hardly call “shelf-life and spoilage” just “manufacturing concerns”. They are huge and global concerns for everyone, much of which is to do with education and the role that packaging can play to save costs for everyone in the supply chain (very important in the present economic situation) but also, ultimately, to help save the planet’s finite resources.

I’m not sure how the research was conducted, what questions were asked, or how they were asked, but apparently, consumers ranked “health, convenience, safety and enhancing product attributes” as the most important attributes that would make them willing to pay more for A&I-packaged products. “Longer shelf-life and packaging that communicates product information” were also seen as important, but consumers perhaps see these as a ‘given’ and wouldn’t necessarily want to pay extra for them.

It is my feeling that the growth of A&I packaging has been primarily technology-led, by developments in sensor technology including nanosensors and biosensors. This is highlighted by the emerging trend of the incorporation of scavenging functions into packaging with bottles, labels or films. This is great technology, but I’m not sure that most consumers would understand what these are or what benefits they bring and therefore they would certainly not want to pay for their incorporation.

It is true that “Delivery of efficiencies in the value chain and the opportunity for manufacturers to differentiate their products and boost their efficiency by reducing product losses” will be major benefits for manufacturers and retailers – but what about consumers? There is a huge consumer-led marketing ‘trick’ being missed here, especially when “High production costs, compliance with food safety regulations and consumer mistrusts” are being highlighted in the report as “potential challenges”.

So, it is good to see that the consumer perspective is taking greater prominence (to some degree at least), in the New Product developments (NPD) that will help meet consumer needs in the expanding drinks and ready-meals segments. I agree, that the current focus for A&I has to be on luxury goods initially, and that it will move to lower-end products as the technology becomes more widely available and costs fall, but maybe it’s time to take a large ’step back’, flip this around completely and look at it from a consumers’ point-of-view. It is up to us all to educate consumers – highlight the wider issues of food (and water) waste & spoilage, get them to understand the more holistic effects of these on their daily ‘wants & (real) needs’ and ultimately get their ‘buy-in’ to the ‘real’ benefits.
Chris Penfold

You can read the full article at www.foodproductiondaily.com

Many thanks to @PhilCyLaw in Brussels for bringing this to our attention via Twitter.

Bionic woman - Source: Wired via BrianSolis

Do you remember the film, Minority Report?  Fiction often prefigures reality and in that movie a future was depicted, where visual objects are manipulated by hand, newspapers have sound & moving pictures, billboards change & interact (depending on who is viewing them) and cereal packs ‘talk’.

In the near future, it will be technically feasible and increasingly more cost-effective to put a moving display onto a packet of cornflakes. However, whether you are a technical specialist, generalist or know nothing about packaging whatsoever, we are all consumers and the question that’s so often overlooked is: so what?

Imagine going into your local supermarket where every cereal box bears a moving image. Should we use that moving display for promotional purposes or to add more information on the pack? As pointed out by Faraday, If all the pack graphics are moving, how will you create a clear point of difference? How else will the consumer be affected by the technological tidal-wave that could result from cheap, ubiquitous nanotechnology including plastic electronic devices and ‘smart’ materials?

Sony’s Rollable OTFT screen

Remarkably much of this technology already exists. Touch-screen technology is rapidly developing and ‘talking’ newspapers with moving pictures are close, as printing & polymer science catches up in devices like flat-screen televisions, where Sony launched “the worlds first OLED (Organic Light Emitting Diode) TV” in Japan 2007 and more recently (May 2010) their organic thin-film transistor (OTFT) ‘Rollable’ material.

Elon University made broad predictions (2006) for the future:

2010-2014: RFID tied to GPS – everywhere. Super supercomputers. Intelligent materials.

2015: Adaptable materials. Genetic profiling. Human cloning.
2016-2025: VR immersion. Ubiquitous robots. Emotion-control devices. Paint-on power.
2026-2045: Space elevator. Moon base. A “singularity” due to accelerating change.
2046-2150: Mars colony. Time travel. Brain downloading. Humans assimilated into the internet

So what are the implications for retail packaging? Certainly, it will need to be ‘smarter’, not only in terms of technologies & materials but also:

• Supporting changing lifestyles
• Communicating more effectively (on shelf & at home)
• Providing greater consumer & convenience
• Augmenting branding
• Lower environmental impact

Packaging will also need to communicate even more information to the consumer:

• ever-more information required on ever-smaller packs (primarily pharmaceuticals)
• traditional printed packaging will not cope
• use of low-cost printed displays & electronics could be necessary

There are already a variety of ‘intelligent’ packaging formats available in the healthcare sector to help patients take their medication at the right time. In consumer packaging, some AR technology is already used, such as the Lego Point-of-Sale packaging that gives a 3D visual rendition of the assembled contents within.

Lego AR POS packaging demo

Lego AR interactive POS terminal (Source: Augmented Reality Blog)

However, AR initiatives so far have been mostly utility focused, nothing more than animated 3D demos, exploiting the novelty of new technology. As a result, the AR ‘space’ is quickly becoming overcrowded and won’t take long for the ‘AR novelty’ to ‘wear off’. What is needed is a more consumer focused ‘problem solving’ approach in order to exploit the benefits of the technology.

As technology and web convergence happen, a number of exciting packaging opportunities will arise.

In retail stores, there will be opportunities for:

• Enhanced shopping experiences through interactive packs at POS
• Improved Brand identification, through applications such as Google Goggles, where consumers take photos of packs on their mobile phones, products are ‘recognised’ and more information, special promotions or affiliated/similar brand/product information is provided via web
• Guiding you to other similar products via GPS
• Longer Term RFID will supplement ‘hodgepodged’ communication to further enhance interactive experience on packs at POS
• Communication will become more ‘pack driven’ (RFID), rather than requiring consumers to take photos of packs

However for all of this to work, there will be a fundamental need for collaboration between retailers & all their supply chain partners.

In the home there will also be potential for more interactive & vivid:

• Instructions for assembly & use
• Multilingual & interactive 3D information
• Product shelf life warnings– fridge & fruit
• Product information

This will mean opportunities for ‘Storytelling’ and bringing the products ‘to life’, which will lead to deeper brand engagement and stronger emotional connections, leading ultimately to greater brand loyalty.

There is an argument that all of this technology will have a dehumanising effect and there is also the privacy issue recently highlighted by Facebook, but the counter-argument is that communication binds us together, gives us shared context & ultimately a shared identity. Personally I think that the benefits far outweigh the problems, and we are now already on a journey of ‘no return’. So I would urge you to ‘grasp the nettle’ and take the initiative, before your competitors and before you get stranded without a ‘liferaft’.

O’Reilly said that “If we are going to solve the world’s most pressing problems, we must put the power of the ‘Web to work’ – its technologies, business models, and perhaps most importantly, philosophies of openness, collective intelligence & transparency.” Ultimately the Web and World will be one and the same, inextricably interlinked through packaging!

Chris Penfold

If you liked this and would like to see more – check out the collection of favourite Augmented Reality videos on our YouTube site.