There's no such thing as a free launch

The trouble with television programmes like High Street Dreams and Dragons Den, is that they only provide a
‘snapshot/soundbite’ of branding and the product development process, making it all appear oh-so-easy to the average ‘personon the street’. In reality, it’s a complicated process and there are a number of steps involved that should be considered before even thinking about approaching a branding or design agency and spending ‘hard-earned’ cash.
At Design Cognition we routinely get approached by all manner of entrepreneurs and small business owners who have very limited experience of branding and New Product Development (NPD). So we thought that we ought to provide some ‘pointers’ for those of you new to this arena, to get you to ‘stop and think’ and focus on what it is you are actually trying to achieve! It’s not in your interests or ours to develop products that have a high probability of failure.

So here are some fundamental questions to ask yourself, before you even think about branding & packaging:

What is your ‘Unique Selling Proposition’? – It is important to establish your USP at the outset so that you know what makes you different and how you can position yourself versus competitors.

What about your ‘Emotional Selling Proposition? – People don’t usually buy on logic, they buy based on many complex emotional feelings and triggers. This could be based on their aspirations or to help alleviate a problem. Tapping in to these emotional benefits will help bring your brand ‘alive’, build long-term customer relationships and help create differentiated ‘competitive advantage’ for your brand.

Who are your target market? Can they be segmented? – Generally, the narrower you can ‘cut’ the segment in which you are intending to operate, the more specifically you will be able to target key benefits & marketing effort in a particular niche. Be realistic about the size of the potential market. Reaching a global market on day one (or even in the first year) is usually a ‘pipedream’ and can take many years to achieve (if at all). It is best to concentrate initially on one smaller market (that you are familiar with) and use that as a valuable learning exercise.

Market Research – Why will someone buy your product, as opposed to someone else’s? Get an impartial view on this
(not friends & family – because they will tell you what you want to hear). You are too close to your cherished product and need to avoid myopia and ‘rose-tinted’ spectacle syndrome! A new methodology is gaining popularity in the US called ‘Customer Development’, which focuses on intelligently assessing the opportunity for an idea before developing it. In its simplest form, customer development could be summarised as:

• Customer discovery: What need is your initiative going to fulfill for the user? Is that really important to them (or is it just wishful thinking)? Do you offer a credible solution or are other alternatives more compelling?
• Customer validation: Are users willing to take the desired step, whether it is to try a sample of your product, buy it or try your affiliated services?
• Customer creation: How are you going to reach out to new users, build your audience base and build confidence? What are the costs and (measurable) outputs for each of your activities?
• Company building: Do you have the resources and processes to achieve the desired goal? Do you have the right skills yourself to brand, develop, market, sell and produce your product? If you haven’t got the skills yourself, it’s critical that you ‘buy-in’ the relevant expertise to help. It may seem an expensive approach but will avoid expensive & time-consuming mistakes, get you to market quicker and will pay ‘dividends’ in the long-run. However, with all of this information you should assess whether there is likely to be a reasonable return on your organization’s investment of time and resources (your own +/or bought-in resource)? No-one said that building and developing a brand would be easy – did they?

A useful tactic in customer validation is to market a product even if you haven’t built it yet. This “pre-marketing” of a product can help you assess the potential viability of the idea before spending a fortune. If it’s going to be a ‘flop’, it will inevitably be disappointing, but best to know early and ‘kill it’ before spending too much money – and turn your attention to more ‘valuecreating’ ideas.

Even if you think that the idea is strong, your target audience might not agree. There are a number of online tools that can help you test ideas, including:
www.performable.com: set up quick web-based landing pages, highlighting product benefits & see how they perform
www.usertesting.com and www.silverbackapp.com: put your project in front of users and get high-quality feedback
www.surveymonkey.com and 4Q: survey your users. But remember that people aren’t always objective in their responses

Or set up a temporary ‘outlet’ in an area in which your target market will congregate, such as a shopping centre, gym, sports club etc to talk to ‘real consumers’ face-to-face.

Many companies start by selling their products on-line, which can also provide useful feedback and can be ‘dovetailed’ with social media campaigns to build brand awareness and feedback. Google Adwords and Facebook Ads are also very useful for marketing tests, and can give you useful information about the possible cost of an advertising campaign.

Who are your potential competitors? – Important that you know who they are and what they are doing. Don’t just assume that you won’t have any. Who is operating in an affiliated area, with an established supply chain, that could migrate easily? This also gives a steer on your branding and packaging as you may need your product to ‘fit’ a certain category and yet still have stand-out.

How easy will it be for your competitors to copy you? – If your competitors are large and they take a liking to your product it might only be a matter of weeks before they launch a similar product. Have you engaged the advice of an IP attorney and:

a, undertaken an ‘IP’ search +/or

b, thought about ‘protecting’ your own idea?

If it’s as new, innovative and differentiated as you think it is – isn’t it worth protecting? It is critical that you do this earlier, rather than later. It should be your first task – before leaking your ideas into the ‘public-domain’.

Have you decided a target selling price? – What price will the market bear? At what price are your competitors presently selling? How will that affect where you pitch your price?

Have you considered who will produce & fill your products and where? – Are they being produced overseas? How will you manage supply? What leadtimes? How will you control the quality?

Have you calculated product costings? – What is the estimated cost price? How accurate is that? Does that include packing/filling/assembly? What about shipping? Does it include primary, secondary, transit & Point Of Sale (POS) packaging? If you will be selling through a distributor, have you allowed for their margin? What about retailer margin?

Have you considered any legal regulations relating to your product? – You will need to know what regulations will apply to your product in the specific country in which you want to sell. Any illegal claims or weights and measures could entail a hefty Trading Standards fine and/or a product recall, with all of the associated costs and litigation involved.

How are you going to distribute the product? – If you are hoping to sell into one of the large multinationals you may well find that they routinely take from 3-4 months to pay for goods received. How will you fund the first production run of your product? If you are intending to ‘pitch’ to their buyers, what stimulus material will you need? What benefits will you sell to them?

How are you going to fund the development of the product? – Getting a good looking and legally compliant product to market does take money. There may be grants available but you need to take a realistic look at all of the costs involved and consider how you will pay for them. At the end of the day the old adage ‘you only get what you pay for’ is true and developing a product or brand on a ‘shoestring’ in a ‘half-cocked’ manner will only end in disappointment and failure for all concerned.

Chris Penfold

Medical device packaging

Traditionally medical products, devices and their related packaging has been ’sidelined’ in much of the debate around the environment, where the major focus has been on retail products. However, it is estimated (Mulligan) that medical packaging contributes between 30% to 50% (or more) of the medical waste stream. There is a lot of work going on in the background, within the National Health Service (NHS) in the UK, and further afield globally, as healthcare practitioners are put under increasing pressure to ‘go green’, become more ’sustainable’ and reduce their ‘carbon footprint’.  These initiatives go right to the core of their infrastructure, looking at everything from operating theatre furniture and equipment, through to medical devices and all related packaging.

However, there are wider ramifications, as it apparent that these sustainability initiatives will also enable huge cost benefits, improved regulatory compliance, and enhanced corporate social responsibility (CSR) when done correctly. So no pressure then !

On the face of it, this looks like a huge and daunting task, but with the aid of modern modelling techniques, such as those used by Walmart and by Marks & Spencer (M&S) in their ‘Plan A’, data and issues can be quite easily ‘chunked-down’ into manageable bite-size segments. This can help prioritisation and enable ‘quick wins’ on the highest ‘value creating’ initiatives.

It is important that suppliers and medical device manufacturers think about these sweeping changes and, if not already doing so, start to design and develop medical devices & healthcare packaging to meet these more stringent requirements. Next-generation packaging must be: 1) easy to manufacture; 2) meet stringent regulatory requirements; 3) meet the needs of distributors, healthcare institutions, and medical practitioners; and 4) minimize impact on the environment.

Mulligan talks in greater detail about all of this in an interesting article ‘Using a Life Cycle Analysis approach in medical packaging‘ recently published on the Healthcare Packaging website. Have a read and let us know what you think!

Chris Penfold

Apparently over 30% of food produced is wasted before being eaten

It is interesting to read that the focus of active and intelligent (A&I) packaging has shifted from “manufacturer concerns” such as shelf-life and spoilage to “consumer concerns such as freshness, quality and information”, according to recently published research.

The report – ‘The Future of Active and Intelligent Packaging in Food and Drinks’ said that industry leaders had identified “freshness indicators as the most important innovations in the field over the next five years. A development on quality was listed as the next most important field followed by temperature and time indicators.”

However, with over 30% of all food that we buy being wasted, I would hardly call “shelf-life and spoilage” just “manufacturing concerns”. They are huge and global concerns for everyone, much of which is to do with education and the role that packaging can play to save costs for everyone in the supply chain (very important in the present economic situation) but also, ultimately, to help save the planet’s finite resources.

I’m not sure how the research was conducted, what questions were asked, or how they were asked, but apparently, consumers ranked “health, convenience, safety and enhancing product attributes” as the most important attributes that would make them willing to pay more for A&I-packaged products. “Longer shelf-life and packaging that communicates product information” were also seen as important, but consumers perhaps see these as a ‘given’ and wouldn’t necessarily want to pay extra for them.

It is my feeling that the growth of A&I packaging has been primarily technology-led, by developments in sensor technology including nanosensors and biosensors. This is highlighted by the emerging trend of the incorporation of scavenging functions into packaging with bottles, labels or films. This is great technology, but I’m not sure that most consumers would understand what these are or what benefits they bring and therefore they would certainly not want to pay for their incorporation.

It is true that “Delivery of efficiencies in the value chain and the opportunity for manufacturers to differentiate their products and boost their efficiency by reducing product losses” will be major benefits for manufacturers and retailers – but what about consumers? There is a huge consumer-led marketing ‘trick’ being missed here, especially when “High production costs, compliance with food safety regulations and consumer mistrusts” are being highlighted in the report as “potential challenges”.

So, it is good to see that the consumer perspective is taking greater prominence (to some degree at least), in the New Product developments (NPD) that will help meet consumer needs in the expanding drinks and ready-meals segments. I agree, that the current focus for A&I has to be on luxury goods initially, and that it will move to lower-end products as the technology becomes more widely available and costs fall, but maybe it’s time to take a large ’step back’, flip this around completely and look at it from a consumers’ point-of-view. It is up to us all to educate consumers – highlight the wider issues of food (and water) waste & spoilage, get them to understand the more holistic effects of these on their daily ‘wants & (real) needs’ and ultimately get their ‘buy-in’ to the ‘real’ benefits.
Chris Penfold

You can read the full article at www.foodproductiondaily.com

Many thanks to @PhilCyLaw in Brussels for bringing this to our attention via Twitter.

Packaging Top Ten Tips

In order to help you develop your packaging more productively, we have generated a series of  FREE short 1-2 minute videos detailing our Tip Ten Tips for getting it right. We will be posting 1 x video per day on this blog site over a 10 day period – so keep a look out for them – they could save you a £££$$$ fortune in the long run!

DAY 9 – Tip No9: Everyone’s aim is to develop a pack that is ‘fit for purpose’ but at minimum cost. There are a number of approaches that you can take and each will have a significant impact on the final outcome. What might seem the cheapest solution initially, might cost you dearly in the long run! Watch the video to find out more….

Smiley smiley packaging. Cheers Chris

Today’s Video:

Packaging Tip No9 – Cost minimisation – by Chris Penfold – Design Cognition

Look out tomorrow for Tip No 10 – IP protection…..

Blister Packaging

The following article is one that I’ve recently written for the Packaging Professional magazine, which details a fascinating 25 year transformation in the way we work and do business in the pharmaceutical packaging industry. Over that period the industry itself has undergone huge change and with recent economic pressures and the rise of generic competition is likely to continue unabated.

Back in the 1980’s, before the days of email and the internet, working in packaging could sometimes be a lonely business, especially in an area like pharmaceuticals where regulatory requirements, standards and process were constantly being updated as authorities, such as the US Food and Drug Administration (FDA) and the UK Medicines Control Agency (MCA), evolved  increasing powers and rules. A situation where ‘fit for purpose’ packaging could be a matter of life and death.

Pharma companies are strictly regulated and need to work to tight and common standards and most companies were running similar, machinery, quality systems and packaging materials. So learnings from one company could greatly help another and save having to ‘reinvent the wheel’. It was also important for the industry to provide a collective view to positively influence proposed legislation and regulations, with a common and pragmatic ‘voice’.

So back in 1984, the ‘seed’ of an idea for a group was ‘sown’ by Alan Haskins of Roussel Laboratories and Roy Gray of ICI Pharmaceuticals, after Roy’s boss had visited the USA and seen a successful American group working in the same sector. This was a defining moment and the group would not have happened without their collective vision and proactive approach. The first Pharmaceutical Common Interest Group (PCIG) meeting took place on 16^th October 1984 at Sysonby Lodge, which was the head office of The Institute of Packaging (IOP) at the time). The meeting was chaired by Alan Haskins, with Roy Gray as Secretary and an attendance of 18 people from 15 pharmaceutical companies from across the industry. There were 37 questions raised & discussed at that meeting on a range of topics, including: a New British Standard for aluminium flexible tubes, label adhesives, Tamper Evidence and EAN bar codes – themes that would arise again and again over the years.

It was agreed that there would be three meetings per year and venues would rotate across the various company sites, but over the years most were actually hosted by the IOP.

One of the original members, Mike Shorten, who worked for Boots Pharmaceuticals at the time and is now retired, recalls:

“The PCIG soon became my most important network. Forty pharmaceutical practitioners across all sectors of the industry provided a powerful resource that could offer practical experience about most issues and without any consultants’ fees! A great strength of the group was the willingness of its members to talk openly about issues and share best practice and then to collectively influence new regulations and standards”

How the CIG has changed over the years

I have myself have been a member of the group for over 18 years (since 1991) and over that time can recall a great deal of camaraderie, focused help for each other and pragmatism having helped us all deal with issues as diverse as use of high barrier blister materials, bar coding issues and leeching of preservative through polyethylene bottles.

As issues became apparent, some common themes evolved and a number of dedicated ‘sub groups’ were set up to focus on specific topics. Four of these were Working Groups for Digital Artwork & Reprographics (DAR), Validation, Child Resistance and Quality Standards. The DAR subgroup was set up at a time when ‘desktop publishing’ was a buzz word being used as artwork generation moved from ‘old fashioned’ layout board, to a digitised computerised system.  At the time there was no common standard. There was a range of hardware (PC & Mac based), a number of operating systems, and various artwork creative software packages on each platform. The ease by which artwork could be generated and manipulated raised its own issues in terms of artwork version control and (in the early days) data going ‘missing’ sometimes between approval and print – which had the potential to cause a catastrophic result. So the group played a critical role in sharing ‘best practice’ and setting appropriate standards.

The Validation subgroup was formed in 1992, the founding Chairman being Mike Harwood of The Wellcome Foundation, Dartford. A subsequent Chairman (1993-98) John Cooper (of Pfizer at the time) recalls “The original intent was to develop a set of guidelines for validating pharmaceutical packaging equipment and then issue to IOP members, but as the guideline developed and the information was shared informally with machine manufacturers it became obvious that it would be of a wider benefit to publish a ‘book’. As I was a member both of the PCIG and Institute of Quality Assurance Pharma Quality Group (IQA PQG), I suggested that this was published jointly as a monograph in the series which was already established by the PQG. The monograph was published in 1998 and launched at a joint meeting of PCIG and PQG at the Royal Pharmaceutical Society in Lambeth with over 200 people in attendance, including the MCA Head of Inspection and Enforcement, Gordon Munro!” That was another defining moment in the ‘life’ of the PCIG and evidence of the esteem with which the group was held within the pharmaceutical industry. The third edition of that monograph is presently due for print.

It was not uncommon in the early days for PCIG meeting attendance to be around 35-40 people, with standing room only. Questions would be collated by the Secretary and shared at each meeting. It would sometimes take 3 or 4 hours to go through them all, one-by-one. As the years have gone by and we have moved in to a digital age, email has enabled members to converse more easily and questions can be asked and answered sometimes within minutes. So the focus and frequency of face-to-face meetings changed to providing more of an opportunity for discussing in more depth, processes, procedures, technology and impending legislation, and to keep in touch with old colleagues and friends. Together with the myriad of mergers among the pharma companies, this has meant attendances have dropped.

Where we are going with it in future
The PCIG (now called the Pharmaceutical Packaging Forum – PPF) is still active, with a core of ‘stalwart’ members and a new voluntary Secretary, David Pethick, former Director of Packaging Development at GSK. David is upbeat about future for the group and says “the pharma landscape, increasing demands and changing regulations on packaging present as much, if not more of, a challenge as when the PCIG was first established. I see both a need and role for a vibrant PCIG to help the pharma packaging professional meet those challenges, whether that be from simply providing networking among its members, to wider influencing, technical leadership, training needs or whatever”.

Pharma packaging legislation/regulation has changed enormously, and the Society recently received an enquiry about training courses on this. Feedback from PCIG members showed a high level of similar interest. Whether or not such a course could be developed is still a work in progress, but both David (for PPF) and Ian Morris, Training Manager at IOM3, would be interested in readers’ feedback.

Ultimately, the future and utility of PCIG, as over its past history, is reliant on the members who actively value and contribute to it.

Chris Penfold

If you work in Pharma and are interested in knowing more or in joining the PPF group, you can contact David Pethick (the Secretary) at dppk@btinternet .

On my own part (Chris), as well as continuing to be an active member of the PPF and a consultant, I am also the External Relations Officer of the East Midlands Packaging Society, for which you can find more information at: East Midlands Packaging Society.

You can find more help and advice on various aspects of pharmaceutical packaging at our sister site: The Pharma Gateway

Packaging Top Ten Tips

In order to help you develop your packaging more productively, we have generated a series of  FREE short 1-2 minute videos detailing our Tip Ten Tips for getting it right. We will be posting 1 x video per day on this blog site over a 10 day period – so keep a look out for them – they could save you a £££$$$ fortune in the long run!

DAY 5 – Tip No5: Have you thought about how your pack is going to be filled or assembled? If by hand initially, what about longer term? Thinking ahead could save you a lot of time & expense…have a look at the video…

Tickety Boo packaging.

Cheers Chris

Today’s Video:

Packaging Tip No5 – Manufacturing & Production constraints – by Chris Penfold – Design Cognition

Look out tomorrow for Tip No 6 – Environment & sustainability…..

Packaging Top 10 Tips

In order to help you develop your packaging more productively, we have generated a series of  FREE short 1-2 minute videos detailing our Tip Ten Tips for getting it right. We will be posting 1 x video per day on this blog site over a 10 day period – so keep a look out for them – they could save you a £££$$$ fortune in the long run!

DAY 2 – Tip No2: What you want is packaging that is ‘fit for purpose’ don’t you? That performs all of the roles that it needs to, whilst conveying your brand values.  So where do you start? Click on the link below to go to the video to find out.

Happy Packaging. Cheers Chris

Today’s Video:

Packaging Tip No2 – Keeping it simple & fit for purpose – by Chris Penfold – Design Cognition

Look out Monday for Tip No 3 – market positioning & branding…..

A range of P&G FMCG products

Implementing enterprise-wide product life-cycle management processes on this scale is a mammoth task. However, by taking a stepwise approach, planned properly as part of an e-Business strategy (dovetailed within an overall corporate strategy) P&Gs chance of success will be much greater. Identification of any barriers (cultural or otherwise) and development / implementation of a ‘game plan’ to deal with these will raise the chances of success even higher. Chris Penfold

P&G Incorporates Global Packaging and Artwork initiatives

Procter & Gamble (Cincinnati, Ohio) is extending the scope of its V6 PLM implementation to incorporate global packaging and artwork initiatives with the help of Dassault Systemes (France). This builds on the previously announced strategic selection of DS solutions for an enterprise-wide product life-cycle management process. Together, Dassault Systemes and P&G are developing a highly integrated suite of products to help make the packaging process more efficient, improve speed to market, increase shelf impact, and ultimately create a better experience for consumers. Streamlining these services is another example of how DS is supporting P&G’s focus on “Simplify, Scale & Execute” which is one of the company’s key growth strategies.

“As P&G continues to serve more consumers, in more parts of the world, more completely, it is essential we have the right tools in place to drive greater efficiency,” says Michael Telljohann, PLM director, P&G. “To address these opportunities as they arise, it’s imperative that mission critical business processes like artwork and packaging move from a series of best-in-class point solutions to enterprise-wide integrated solutions. Dassault Systèmes’ suite of V6 PLM products will help P&G drive scale, improve R&D productivity and accelerate the delivery of new products to market.”

Via http://PMPNews.com 17th Feb 2010.

You can read the full article by clicking: P&G PLM implementation article

Other options that can help tackle this problem are:

A, reducing the font size – but this can have implications on readability, print process constraints and there is often a legal minimum size which needs to be adhered to.

B, Using paginated label leaflet formats – where, on occasions, we have developed up to a 10-page concertina style leaflets. However, these multi-layered add-ons can add a huge on-cost onto the price of a pack – for which marketers don’t always want to pay.

C, Printing on the inside of pack (e.g. cartons) – but not visible until a pack is opened. So one can’t do this with certain text which needs to be visible at time of purchase

D, Finally, if all else fails, considering increasing the overall size of the packaging.

An example of a multi-page label solution

This latter route is sometimes unavoidable, especially with pharmaceutical packs, where the packs are very small, and even after taking measures such as reducing the bar codes from 13 digit to 8 digit, there is simply not enough room to display the mandatory legal minimum required text (let alone any marketing text).

Furthermore, it is now the law for any new medicines to incorporate Braille on the packaging (it will be a requirement for all existing medicines by October 2010). This will have to detail the product name, the strength [of the medication] and the dose form – yet another constraint to bear in mind. New products also have to conform with the readability guidelines which are in place to ensure that the packs can be read clearly and understood by the patient/consumer).

It’s worth remembering that it’s not just the basic information that one has to put on the pack. Very this has to be repeated it in a number of  different languages. It’s not unusual for a European product to have a need for 12 languages. And then there might be a need to repeat ‘country of origin’ for every language, and could require five countries needing to be listed (for a range of ingredients). The result could be a situation where  all one has room to display is a list of ingredients  & addresses, and any wish for aesthetic beauty just ‘goes out of the window’.

At Design Cognition, we review the whole space to find an ideal design that looks most aesthetically appealing and hopefully doesn’t look too cluttered – but it’s not always easy!

Incorporating logos of different colours, or trying to mix varying colours of text with backgrounds, can add its own issues and problems. Sometimes ‘house colours’ do not lend themselves to readability, White text on a pastel or black background for instance, can be even harder to read, so we may need to redesign [the pack graphics], using the principles and processes detailed above.

Overall our job is to develop a pack that is fit for purpose and not over-packaged. Things are becoming increasingly challenging but, so far our use of creativity and lateral thinking has provided a suitable solution.

Moving forwards technology could aid some of the issues raised above. Nowadays, certain consumer/marketing information can be shown ‘on-line’, cutting down the need to put it all on-pack – maybe just a web address for further information. There have also been great leaps forward in microchip technology which will enable ‘talking packs’, ‘moving pictures’ and a whole new interactive consumer experience – taking packaging to a new level. These are all areas in which Design Cognition has a strong interest and is working with a number of suppliers to develop cost-effective solutions.

If you’d like more information on these areas, sign up for further information HERE

Chris Penfold

This also sits nicely with our appointment last year as Technical Advisors to WRAP (the UK government-run Waste Resources & Action Programme) in ‘Waste Minimisation – Packaging Product Waste’. I feel that a key component of this has been our understanding of the requirements of present environmental legislation, in particular the Producer Responsibility Obligations (Packaging waste) and Packaging (Essential Requirements) Regulations, which have been key in a number of recent environmental & sustainability assessments

‘Sustainable development’ to me is all about taking a ‘helicopter’ view of any product development to understand:

• environmental impacts throughout the whole supply chain (from raw material extraction, through use & disposal, to reuse and recovery) whilst
• attempting to meet consumer convenience needs,
• BUT minimising the overall environmental impact through intelligent design of pack (primary, secondary & tertiary), using the optimum material specifications & most economical footprint possible.

I believe that key to our CEnv award was our continued application of the principles of sustainable environmental management and development in our work. Over my 30 year career ‘the environment’ has become ever-more prominent on everybody’s agenda, evolving from the early days of the ‘Topfer Decree’ to the more recent ‘Plan A’. We have endeavoured throughout to apply the principles of sustainable environmental management and development in all of our work as ‘environmental packaging champions’:

• Acting as an internal consultants for marketers & other business stakeholders – advising on ‘fitness for purpose’ and ‘environmental best-practice’.
• Highlighting issues with existing packaging to our work colleagues
• Applying ‘sustainable principles in the hundreds of packaging developments on which We’ve worked

Moving forwards, I pledge that Design Cognition will continue applying the principles of sustainable development and environmental responsibility in all of our work. As CEO of a company that not only develops packaging but also acts in a consultancy capacity (advising on packaging ‘sustainability’ & ‘the environment’) I carry the mantle with a great deal of pride and self-fulfilment – enjoying making a ‘real difference’ in the world.

• Our initial discussions with clients always encompass sustainable aspects – and that will continue
• One of our ‘values’ (shown on our website) is to be ‘environmentally aware’:
• “bearing in mind our impact on the environment and eco-systems in all that we develop and in our day-to-day business”
• Through this ethos I will encourage all in Design Cognition to ‘live’ our environmental policy as a holistic approach to encompass not only work we do for clients but also in our day-to-day business activities.

We look forward to working with you

Chris